This posting covers multiple available positions.

Role Summary

ThePfizer Patient Services Patient Assistance Programs SeniorManageris responsibleformanagement of Pfizer’s PatientAssistancePrograms acrossBusiness Units including: Specialty Care, Oncology, and Primary Care.Thisindividualensures that all solutions are developed,maintained, and scaledin accordance withenterprise standards, compliance requirements, and strategic priorities.The role collaborates cross-functionally to drive consistencyand efficiency.

Role Responsibilities

This rolewillensurethat the ongoing operations of Pfizer’s Patient Assistance Programs,including the Institutional Patient Assistance Program (IPAP) are executed to ahigh standard.ThisSenior Managerwill:

• General responsibilities:
  • Manage PAPprograms across BUsthat result in exceptional patient and Healthcare Provider (HCP) service delivery at HUB/vendors responsible for PAP operations
  • Develop and measure quality management standards across all PAP vendors, includingprogram needs, performance, cost, and outcomes to betterallocateresources appropriately
  • Ensure vendor adherence to PAP Business Rules
  • Ensureprogram content and tactical alignment to the patient journey

• Program operations:
  • Partner with Patient Services BU Hub Lead to define and align PAP business rules and develop ways of working framework to ensure seamless hand-off processes and an optimized patient journey into PAP.
  • Collaborate with Pfizer Supply Chain team, Pfizer Logistics team, Memphis Distribution Center, PAP vendor, and Finance (as applicable) on volume and budget forecasting
  • Engage with applicable field facing colleagues, as needed, on program requirements
  • Ensure that all PAP program operationscomply withexternal (state and federal) and internal (Pfizer PAP/IPAP Standard Operating Procedure (SOP),Patient Support Program Compliance Requirements) and quality and privacy guidelines
  • Troubleshoot challenges and other operational issues such as shipping issues, product delays, patient appeals, and reimbursement issues
  • Conductreviewsand reporting of monthly PAP data (examples: patients reached, scripts, enrollment),identifyingHUB/PAP improvements and flagging any budget needs to theappropriateand approved colleagues
  • Modernize digital/online enrollment and patient, caregiver, and HCP engagement experience

• Vendor management:
  • Manage vendors to ensure accurate and efficient program administration, including but not limited to: call center operations, application processing, medicine fulfillment via mail order pharmacy, or Pfizer Memphis Distribution Center
  • Provideregular guidance to program vendors to ensure Service Level Agreements (SLAs) are met or exceeded
  • Supports and leads SOW development and approvals; manages and monitors vendor budgets to ensure alignment with financial forecasts and contractual requirements.
  • Ensure vendors are compliant with all Pfizer requirements including but not limited to: program, digital, andsafety reporting, includingadverse events (AE)

• Communications and online assets:
  • ReviewPfizerRxPathways website to ensure content is up-to-date andaccurate.
  • Collaborate with external agencies, key stakeholders, and Pfizer Digital teams to refresh website as needed, and to review and manage website metrics.
  • Manage inputs toPAP Connect, online enrollment, and product refill platform, ensuring cost efficiencies and patient satisfaction
  • Contribute tostrategy behind and creative content for training videos, intended to explain program benefits and enrollment processes
  • Help shape clear communications for HCPs and patients/caregivers on PAP eligibility requirements
  • Support facilitation/development of presentations ofthe Pfizer RxPathways program to key stakeholders (HCPs, patient advocates, third party groups, etc.), as needed
  • Engage with stakeholders across all levels of the organization

• Data integrity and reporting:
  • Provide input intomonitoring and evaluation tools that regularly highlight any potential breakdown/gap in controls at vendor level
  • Maintain close tracking of program metrics, including but not limited to, patients helped, prescription/refill numbers, and enrollment data for PAP and develop tools and processes to ensure data integrity at the vendor
  • Support reporting requirements to various Pfizer entities including the Pfizer Patient Assistance Foundation Board of Directors, the PAP Steering Committee,and Pfizer Inc. quarterly Patients Treated

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor’s degree; advanced degree (MBA, MPH, etc.) preferred
• Proficiencyin Spanish a plus
• 6+years’ experience in BiopharmaPatient Services Strategy/Operations/ ProgramManagement, Strategy/Management Consulting, or related areasrequired
• Clear understanding of US health insurance and reimbursement mechanisms
• Demonstratedexpertisein vendor and agency management, patient access program operations, websitedevelopment,and management.
• Demonstrated success in a highly fast-paced setting
• Significant depth in patient servicesPatient Assistant Programs
• Strong project management and organizational skills,with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to receive and implement direction from senior colleagues toachieve meaningful outcomes and create business impact
• Commitment to receiving development and coachingfrom leadership