Lobby Ambassador (Gift Shop) OC
Job Description
About City of Hope Orange County
City of Hope Orange County is transforming cancer treatment by bringing world-class expertise and specialized care closer to home. Supported by a regional network of care, our 11-acre academic cancer campus in Irvine is home to City of Hope Orange County Lennar Foundation Cancer Center, our outpatient cancer center, and Orange County’s only cancer specialty hospital.
With the opening of the hospital, the full continuum of advanced cancer care—from prevention through survivorship—is available in Orange County for the first time, eliminating the need to travel for lifesaving treatment. Seamlessly connected to our outpatient cancer center, the new clinical research hospital features 73 inpatient beds, advanced surgical suites, groundbreaking clinical trials, and holistic services such as rehabilitative therapy and spiritual care. This isn’t standard cancer care. This is lifesaving cancer care. This is Hope.
Typical schedule is 10:00 a.m. - 6:30 pm Monday - Friday with weekends as needed.
This Lobby Ambassador will have primary responsibilities at the hospital gift shop.
As a successful candidate, you will:
Provide outstanding customer service to guests
Process payments (cash, card, mobile), including operating POS systems, scanning items, balancing the cash drawer, handling returns, and maintaining a clean, orderly checkout area
Manage inventory, stocking, cleaning, merchandise
Additional Lobby Ambassador duties:
Meet and greet patients and assist with general information and directional assistance.
Communicate with other staff and drivers frequently.
Demonstrate a willingness and ability to help others at all times.
Practice preventative safety procedures.
Your qualifications should include:
High school diploma or equivalent
Two years of experience in a customer service role with at least one year providing face-to-face customer service
Strong communication and prioritization skills
CPR/BLS certification through American Heart Association
Current CA Driver’s License
Retail experience preferred
Additional Information:
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, pleaseCLICK HERE.
Salary / Pay Rate Information:
Pay Rate: $23.17 - $29.13 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
