Senior Insurance Specialist
Job Description
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary
The Senior Research Insurance Specialist plays a critical leadership role in supporting clinical trial operations by guiding a team responsible for insurance verification and authorization processes. This role serves as the go-to expert for complex cases, ensuring patients have the necessary coverage to participate in clinical trials while maintaining compliance and efficiency. You’ll help drive operational excellence, support team development, and ensure timely access to life-saving treatments.
As a successful candidate, you will:
- Lead and support daily operations of the Research Insurance Specialist team
- Provide training, coaching, and onboarding for new and existing team members
- Assign and monitor workload to ensure timely insurance verifications and authorizations
- Verify insurance benefits and determine coverage eligibility for clinical trial participation
- Coordinate with clinical teams to secure authorizations and pre-certifications for patient care
- Analyze study coverage to distinguish sponsor-paid vs. insurance-covered services
- Monitor productivity metrics and identify opportunities for process improvements
- Act as a liaison across departments and step in during leadership absences
- Support appeals and resolution of insurance denials
- Deliver exceptional customer service to patients, providers, and internal teams
Your qualifications should include:
- Associate Degree. Experience may substitute for minimum education requirements
- 5 years of related experience and 3+ years of healthcare experience
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
Salary / Pay Rate Information:
Pay Rate: $30.67 - $47.54 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
