Technical Support Engineer – DevOps / SRE

HP

Tlaquepaque, MX

Job posting number: #7332157 (Ref:hp-3161898)

Posted: April 27, 2026

Job Description

About the Team & Mission

We run the global backbone of PC manufacturing & automation for one of the largest electronics manufacturers in the world.

Our team maintains 1,500+ servers and systems spread across factories worldwide. When something breaks or behaves strangely in a factory, production engineers open a ticket — or even better — our own monitoring detects it first, a robot starts troubleshooting, and in the best case it fixes the issue without any human ever waking up.

Right now ~90 % of incoming tickets are routed automatically, ~5 % of all incidents are detected proactively by us, and ~1 % are solved completely without human intervention.

Our mission for the next 2–3 years: turn those numbers upside-down and reach >50 % auto-detection and >30 % auto-resolution while keeping the factories running 24/7.

That means every team member spends part of the day firefighting and supporting the factories (real engineering support, not script-reading helpdesk) and the other part building the exact tools that will make the firefighting obsolete.

What You’ll Do (50/50 )

Support & Operations (~50 %)

- Take ownership of incidents escalated from the factories or detected by our systems

- Live troubleshooting on Windows/Linux servers, SQL queries, virtualization, Kubernetes clusters, networking, etc.

- Document root causes and turn them into reusable runbooks or code

Development & Automation (~50 %)

- Build or extend internal tools, self-healing scripts, monitoring alerts, auto-remediation playbooks

- Turn the “I fixed it manually again” into “the robot fixes it from now on”

- Work with real production data at scale (Kafka streams, Grafana dashboards, large SQL/PostgreSQL databases)

- Ship code in C#, Python, PowerShell, Go, or whatever gets the job done best

- Continuously build & improve our observability, CI/CD pipelines, and infrastructure-as-code

Our Current Stack (you don’t need to know everything – curiosity is enough)

- OS: Windows Server + Linux (Ubuntu)

- Databases: MS SQL, PostgreSQL

- Infra: VMware, Hyper-V, Kubernetes, Proxmox VE

- Observability: Grafana, Prometheus, SQL

- Messaging: Kafka

- Scripting/Automation: PowerShell, Bash, Python

- Development: C# (.NET Core/6+), Python, occasional Go

- Tools: Ansible and our own

- Azure cloud platform

Who We’re Looking For

- Genuine interest in technology and how it works

- 1 to 6 years of real-world experience in IT operations, system administration, support engineering, DevOps, or SRE roles

- You have already troubleshooted real servers/databases/networks in production (not just lab or coursework)

- Comfortable with at least one scripting/programming language (PowerShell and/or Python is a big plus)

- Basic understanding of SQL and relational databases

- You get excited when you fix something manually the third time and immediately think “this should never reach a human again”

- Good English (written and spoken) – we are a global team

Nice-to-have (but not required):

- First experience with Kubernetes, Kafka, Grafana, or C#

- Experience in manufacturing/industrial environments

- Contributing to open-source or personal automation projects

What We Offer

- Real impact: every line of code you write directly affects hundreds of thousands of PCs built every day

- Perfect learning environment for juniors who want to grow extremely fast: you see production at scale, you break things, you fix things, you automate things

- Modern tools, greenfield automation projects, and senior colleagues who love mentoring

- Competitive salary + bonus + full benefits package (details disclosed in first screening call)

- Hybrid options - 3 days in office

If you are someone who gets bored doing only ops or only development, and you want a role where you keep the factories running today while building the autonomous systems of tomorrow — this is probably the best junior-to-mid-level position you will find in our industry.

Send your CV and a few lines about the coolest thing you ever automated (or wish you had automated) to apply below.

We read every application personally. Looking forward to meeting you! 🚀





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Job posting number:#7332157 (Ref:hp-3161898)
Application Deadline:Open Until Filled
Employer Location:HP
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