Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergencycareand specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.You will be the first person the patient will interact with once they are through security, allowing you to set the tone for how the visit goes.ThePatient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position worksdaysfrom7:00AM – 3:30PM, including rotating half-day Saturdays.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate,triageand resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact withpatientsand ensurestellarpatient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter andmaintainconfidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Process the workflow for the day.

• Mayparticipatein patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service

• ORanAssociate’s Degreeand one year of experience

• ORaBachelor’s Degree

• Ability to perform basic math sufficient to process insurance co-pays

• Demonstrated experience in providing exceptional customer services and conflict resolution

• Working knowledge of PC window applications

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills